Free, open-source alternatives to Jira Service Management
IT service desk from Atlassian. 5 apps you can run yourself instead of Jira Service Management, sorted by how well they replace it. Each one is open source, so your data stays with you.
ZammadBest match
Easy to use but powerful support and ticketing system.
OTOBO
Flexible web-based ticketing system used for customer service, help desk, IT service management.
Request Tracker
Enterprise-grade issue tracking system.
Frappe Helpdesk
Helpdesk software which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently.
ITFlow
Client IT documentation, ticketing, invoicing and accounting for MSPs (Managed Service Providers).
Side by side
| App | Stars | License | Activity | Runs on |
|---|---|---|---|---|
| Zammad | 6,006 | AGPL-3.0 | Ruby, Debian packages | |
| OTOBO | 336 | GPL-3.0 | Perl, Docker | |
| Request Tracker | 1,161 | GPL-2.0 | Perl | |
| Frappe Helpdesk | 3,429 | AGPL-3.0 | Docker | |
| ITFlow | 1,020 | GPL-3.0 | PHP |
Why replace Jira Service Management?
Jira Service Management works, but your data lives in someone else's account, the price can change at any time, and features can disappear. An open-source app you run yourself is yours: you choose where it runs, who can see the data, and when to update.
Questions
What is the best free alternative to Jira Service Management?
Zammad is the closest open-source replacement for Jira Service Management in our list. OTOBO and Request Tracker are worth a look too, depending on what you need.
Can I self-host an alternative to Jira Service Management?
Yes. All 5 apps on this page are open source and can run on your own server, usually with Docker, or on a managed host that installs them for you.