Request Tracker

Enterprise-grade issue tracking system.

GitHub stars
1,161
License
GPL-2.0
Latest release
rt-6.0.3
20 May 2026
Last commit
9 October 2026
Runs on
Perl

Commits per month, last 12 months

591 commits

Replaces

Paid products Request Tracker can stand in for.

How to self-host Request Tracker

Request Tracker runs on Perl. The project's own install guide is the place to start; most people put it on a small server with Docker and a reverse proxy for HTTPS.

  1. Get a server: a home server, a VPS, or a managed app host.
  2. Install it the way the project's docs describe, usually with Docker Compose.
  3. Put it behind HTTPS and set up backups before you add real data.
  4. Update it regularly. Watch the project's releases.

New to self-hosting? Start with the beginner's guide.

Similar apps

  • Zammad

    Easy to use but powerful support and ticketing system.

    6k stars
  • FreeScout

    Email-based customer support application, help desk and shared mailbox (alternative to Zendesk and Help Scout).

    4.6k stars
  • Erxes

    Marketing, sales, and customer service platform designed to help businesses attract more engaged customers.

    4.1k stars
  • Frappe Helpdesk

    Helpdesk software which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently.

    3.4k stars
  • Libredesk

    Modern omnichannel customer support desk. Live chat, email, and more in a single binary.

    3k stars
  • Bugsink

    Real-time error tracking for your applications with all the details in one place. Easy setup with clear instructions included.

    2.1k stars

Questions

Is Request Tracker free?

Yes. Request Tracker is open source under the GPL-2.0 license, so you can use it without paying for a license. You pay only for the server it runs on.

Can I self-host Request Tracker?

Yes. Request Tracker runs on Perl. Follow the install guide in the project's documentation, or use a host that installs it for you.

What does Request Tracker replace?

People use Request Tracker instead of Jira Service Management.

Is Request Tracker still maintained?

The last change to Request Tracker's code was on 9 October 2026, with 591 commits in the last 12 months.

Topics

Ticketing

App data from awesome-selfhosted (CC BY-SA 3.0), stars and activity from GitHub.